Last updated 3 April 2020
The impact of COVID-19 is being felt by consumers and businesses across NSW as conditions are imposed to help slow the spread of the virus. We are working closely with our stakeholders and we will continue to offer as much support and guidance as we can.
The information below is based on the application of existing laws. Where you are genuinely unable to comply with the law, we will take a reasonable and pragmatic approach. If you require a legal opinion you should seek independent legal advice.
Select a topic:
Renting and property
Answers about renting, auctions and open homes, strata, retirement villages, land lease communities
Event and travel cancellations
Answers about refunds for cancelled events and travel
Shopping and subscription services
Answers about price increases, stock availability, payment methods
Answers about postponing, cancelling and refunds
COVID-19 Statement of Regulatory Intent
Our approach to licensing and consumer protection during the COVID-19 pandemic.