01-01-2003

New regulator for building and construction industry

Building and construction services are transitioning to Building Commission NSW from 1 December 2023.

Find out what this means for you.

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Housing & property

Renting

Information for tenants, landlords and agents on renting.

Key changes to smoke alarm requirements for rented homes

Information on who can repair or replace a smoke alarm or change a battery in a tenancy from 23 March 2020.

End of tenancy survey

Collected survey data on how and why tenancies end.

Short-term rental accommodation

Information about the laws for short-term rental accommodation in NSW

Buying & selling property

Information on buying and selling different types of property.

Building & renovating

Useful information before you renovate, extend or repair your existing home.

Loose-fill asbestos insulation

Details of the Voluntary Purchase and Demolition Program for homes in NSW found to contain loose-fill asbestos insulation.

Property professionals

Helping you understand how to qualify as a property professional, run a property business, and your responsibilities when managing properties.

Retirement villages

This section outlines the rights and responsibilities of residents, prospective residents and operators. Please select from the choices below.

Community living

Details the rights and responsibilities of those living or operating community precinct or neighbourhood schemes, boarding houses, holiday parks and land lease communities.

Reforms to fire safety regulation

Important reforms to fire safety regulation in NSW.

Fire safety and external wall cladding

Information for owners, tenants, strata managers and real estate agents on the issues of aluminium cladding and fire safety.

Strata Building Bond & Inspections Scheme

Details the steps developers, building inspectors and owners must take to progress a building bond to fix defects identified in new apartment buildings.

Home building delays in NSW

Find out what to do about delays, price increases, insolvent builders and solving disputes.

Pilot end of tenancy survey
Trades & businesses

Licensing & qualifications

Information about becoming a licensed tradesperson in NSW.

Construction & trade essentials

Information about the essentials of being part of the building and construction industry.

Business essentials

Helping you to run your business, including specific industries like conveyancing, motor trades and building certifiers
Buying products & services

Buying products

Learn about your rights and what to do if a product you purchased isn’t quite right.
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Buying services

Learn about your rights and what to do if a service you purchased isn’t quite right.
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Travel

Advice on your consumer rights including flights, cruises, tours, accommodation, natural disaster - affected travel and booking a travel service in Australia.

Ways to shop and pay

Information on different ways you can pay for products and services.
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Guarantees, contracts & warranties

Our laws guarantee your right to repairs, replacements and refunds. You have these guarantees even if you do not have a warranty. Select a tile below to get started

Repairs, replacements & refunds

When you’re entitled to a repair, replacement or refund.

Product & service safety

Every day in NSW, people are admitted to hospital with injuries caused by items purchased for use in and around the home. Select a tile below to get started.

Pricing

Information on the different types of pricing, and what to do if you have a problem

Scams and cybercrime

Types of scams and cybercrime, how to report them, getting help and tips to stay safe.

Advertising

Advertising is an effective way to attract customers, but the law says advertising must be truthful and easy to understand. Click on a tile below to get started.

Debt collection, repossession of goods and process serving

What to know if you're approached by a commercial agent to collect a debt, repossess goods, or serve legal documents.
Cars & other vehicles
Associations & co‑operatives

Associations

Information for people running or wanting to run an association in NSW.

Co-operatives

Find out how to start and run a co-operative in NSW.
Charitable fundraising
Community gaming

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