Practice Standard Volume 2 - Webinar Q&A

This page lists questions asked by audience members during a webinar held by Fair Trading in 2022. The webinar was about Volume 2 of the Certifier Practice Standard which is published on our Certifier Responsibilities webpage .

General questions

Is reporting of certification data (Certability app) still compulsory? Will it cease once inspections are reported via the NSW Planning Portal?

Legislative reporting is still required. The intent is to replace it with reporting via the NSW Planning Portal.Note: Questions about the Planning Portal should be directed to the NSW Department of Planning and Environment.

Does the Practice Standard apply to DA applications prior to 1 December 2019?

Yes, in broad strokes. Not in certain details, e.g. written directions; changes to the consistency test. The general principles still, for the most part, stand.

Can alterations and additions to an existing building only be done if the building itself was authorised, whenever it was originally built?

The Environment Planning and Assessment (EP&A) legislation doesn’t specifically prohibit issuing the CC in these circumstances.

Given the council will have already issued development consent for the alterations and additions, the council will have an appraisal of the unauthorised work, and presumably took or will take the appropriate action.

What is the process when a certifier takes over a file from a retiring certifier etc. and the as-constructed work is not in accordance with the DA & CC? What is the process when an amended DA and CC is required?

Same process as any other amendment DA/CC process.

Note, a building information certificate is not a means to have unauthorised work regularised for the purposes of issuing an OC.

Certificates in general

Is a Building information certificate (BIC) reliable as documentary evidence when issuing a CC or OC? Can it be specified as required by a certifier when issuing a written directions notice (WDN)?Is a Building information certificate (BIC) reliable as documentary evidence when issuing a CC or OC? Can it be specified as required by a certifier when issuing a written directions notice (WDN)?

The issuing of a BIC by a council is a statement that the council will not take enforcement action in relation to unauthorised work. It cannot be specified as required by a certifier as part of a written directions notice as it is at the discretion of the landowner and the council.

BICs predate the certification system. A BIC is not grounds for a CC or OC, as it is not a form of approval. Since it is not possible to obtain development consent/CC for a building that has already been erected, a BIC is generally the only option to ‘regularise’ unauthorised building work.

Read more about BICs

Is the application form that is generated via the Planning Portal sufficient as a CC/CDC or OC application?

Yes. Assuming it's filled out completely and correctly with all documentation provided.

Construction certificates

What does ‘relevant DA conditions’ mean, in reference to section 3.3 of the Practice Standard?

‘Relevant conditions’ are conditions of the development consent that need to be complied with at various stages of development. E.g. ongoing conditions of use for an occupied building won't be relevant to a certifier issuing a CC.

What should a certifier do if work is consistent with the CC, but the CC is not consistent with the DA?What should a certifier do if work is consistent with the CC, but the CC is not consistent with the DA?

This is a disciplinary matter as the certifier has issued the CC without due care and attention to their work. Only the Land and Environment Court can declare the certificate invalid.

Where works have not commenced, a new CC is to be issued, consistent with the DA.

If a certifier uses checklists to ensure plans are compliant with the BCA, DA conditions have been satisfied and other matters, would this be considered documenting your decision in issuing a CC?If a certifier uses checklists to ensure plans are compliant with the BCA, DA conditions have been satisfied and other matters, would this be considered documenting your decision in issuing a CC?

Checklists are one way documenting decision making but not the only way, nor are they necessarily comprehensive. It will depend on the circumstances.

The Practice Standard generally recommends that the decision should be able to be understood and replicated, based on the certifier's record.

How far can CC plans deviate from the CC and still be considered consistent under the EP&A legislation? For example, what about changes to the inner layout of a building?

Fair Trading can't give concrete advice on this matter, because each situation is determined individually by the certifier. The Practice Standard gives examples of things that might usually be considered consistent. Refer to volume 2, page 36.

Is it mandatory to do a pre-inspection for a CC for a vacant site? What about greenfield development sites?Is it mandatory to do a pre-inspection for a CC for a vacant site? What about greenfield development sites?

The EP&A (Development Certification and Fire Safety) Regulation 2021 requires a site inspection if the work proposed by a CC will affect an existing building.

However, Fair Trading recommends certain best practice principles in the Practice Standard. Where an action is recommended, rather than required by law, the Practice Standard makes this clear.

There is no legislated requirement for a pre-CC inspection for a vacant site.

It is noted that complying development does require a site inspection before a CDC is issued, even for a vacant site.

Is there information in the Practice Standard on staged CCs and 'lock in' of BCA version? Are there examples on staged CC's which occur between adoptions of two different BCAs?

The applicable BCA is the BCA in force at the time of the application of the CC for the entrance floor of the building.

Refer to S.19 (1A) of the EP&A (Development Certification and Fire Safety) Regulation.

If the new certifier comes to realise that a CC was not issued correctly, what should the new certifier consider before accepting the change of principal certifier?

The certifier should conduct a thorough review of the documentation and where any non-compliances are identified, consultation should be sought with the original certifier to ensure the CDC or CC are re-issued correctly, noting that the new certifier does not have to accept the role.

Inspections of building work including missed inspections

What are ‘critical items to be installed’, in reference to section 5.7.1 of the Practice Standard?

It depends on the building work and the inspection stage. For example, it might include certain fixtures or fittings required to meet BASIX standards. ‘Critical items’ is not intended as a statutory term or to refer to a fixed group of items.

Can an inspection be undertaken using an onsite video e.g. mobile phone video or live feed?

‘Inspect’ is not defined in the EP&A Act and is thus given its normal everyday definition, taking into account the objective for the provision. The reason for an inspection is to ensure building work is, ultimately, suitable for occupation or use in accordance with the BCA, and that the health and safety of occupants has been considered. It is Fair Trading’s position that a video inspection does not meet the legislative intent.

The EP&A Regulation requires a certifier, inspecting work on the principal certifier’s behalf, to record their inspection and notify the principal certifier. Is the principal certifier required to generate an additional inspection report or merely attach the other certifier’s inspection report to the project file?

The principal certifier would be expected to document that the other certifier’s inspect record is accepted (if accepted), and that inspection record would form part of the broader file for that project.

The EP&A (Development Certification and Fire Ssafety) Regulation does not require a principal certifier to generate an additional inspection report.

Does the certifier need to issue a written direction notice when they discover a critical stage inspection has been missed?

The written direction requirements of the EP&A Act apply in relation to the carrying out of works otherwise than in compliance with a development consent, including approved plans and development consent conditions.

Refer to Part 4.4.2 of the Practice Standard for information on unavoidably missed inspections.

The Practice Standard suggests that an unsatisfactory inspection does not necessarily require a reinspection. If the intent is that a certifier may be satisfied with documentary evidence, is there guidance on this?

This is something where a certifier is expected to use judgment. Minor matters that result in an unsatisfactory inspection could be cleared up without requiring a reinspection. For example, a minor component to be installed, and the installer's certificate sent to the certifier and added to the certification file for that work.

Do certifiers have to follow up with applicants proactively to ensure inspections are being booked in?

Refer to section 7.3 of the Practice Standard, under the subheading “What is expected of a certifier?”

Is a performance solution a suitable method to address an NCC departure identified at the final inspection (e.g. head room/ceiling height at stairs)?

Assuming the certifier has appropriate registration to certify a performance solution, the certifier will need to determine if the performance solution is still ‘consistent’ with the work approved via the CC. An exact match to the CC plans isn’t required, but keep in mind the test for ‘consistency’ calls for a higher degree of correlation than the former ‘not inconsistent’ test.

Note: a CC can only be issued for prospective work, not retrospective. A CC cannot thus be used to validate unapproved work.

Can a certifier charge a fee for reinspection of building work? If so, is it legal or reasonable for a certifier to refuse to issue an OC until the fee has been paid?

A certifier can charge whatever fees they desire for inspections and can include reinspection fees in their certification contracts. Fees for certification work must be paid upfront as per the Building and Development Certifiers Regulation.

The EP&A legislation doesn’t require the certifier to inspect the work within a certain period of receiving notice that an inspection is needed. Should work continue to progress without the certifier’s inspection, the inspection would be regarded as not unavoidably missed, and an OC would not be able to be issued.

Is balcony waterproofing considered a critical stage inspection?

The BCA definition of a wet area is ‘an area within a building supplied with water from a water supply system, which includes bathrooms, showers, laundries and sanitary compartments and excludes kitchens, bar areas, kitchenettes or domestic food and beverage preparation areas.’

Occupation certificates and occupation

How many OCs can be issued for one DA?

There is no legislated maximum number of OCs per project. The regulated requirements would apply for each OC e.g. the site not being a hazard. The Practice Standard has guidance on issuing a partial vs 'full' OC in chapter 5.

What can an applicant do to legally occupy a building if a critical stage inspection has been missed?

If the requirements for an OC are not met, the principal certifier cannot issue an OC.

The certifier's role is not to facilitate this process for the applicant.  If the inspection is ‘unavoidably missed’, refer to the Practice Standard section 4.4.2.

How does a certifier progress with a partially-complete project if the certifier knows an OC will not be able to be issued due to compliance issues?

The certifier would be reasonably expected to notify the applicant as soon as they become aware of an issue that would prevent issue of an OC. Keep in mind a certifier's role – which does NOT include smoothing the path for the applicant.

The Practice Standard states that a partial OC cannot be issued for a completed building as a means to defer compliance with consent conditions. What about ancillary development (e.g. landscaping, driveways, retaining walls) – can a partial OC be issued for a completed dwelling while these items are finalised? (Assuming no DA conditions restrict this.)

If no DA conditions restrict these items, then an OC can be issued if all regulatory requirements are met. Note, Fair Trading cannot issue a blanket statement that a partial OC can be issued if, for example, a retaining wall is still needed, because it depends on the development – why is the retaining wall needed?

Certifier liability

Is it correct that a certifier is not liable for any loss or damage arising from any matter in respect of which the compliance certificate has been issued by another certifier?

Yes, noting this answer assumes the other certifier issued a compliance certificate for the work under the EP&A Act. The principal certifier can rely on a compliance certificate. There is nothing in the EP&A legislation  that specifies a compliance certificate replaces the need for an inspection. See p.53 of Vol.2 of the Practice Standard.

Can a certifier rely on, say, the inspection of piers, slabs and structural steel work by a structural engineer who is also a certifier?

Yes, refer to Section 63 of the EP&A (Development Certification and Fire Safety) Regulation 2021 which states that a certifier, whether or not a principal certifier must make a record of each critical stage inspection and give a copy of the record to the principal certifier within 2 days.

Can a licenced builder issue a compliance certificate for building work they have carried out (e.g. frame, waterproofing) following an inspection by the certifier, and can the certifier rely on this certificate?

No document issued by a licensed builder offers the certifier the same statutory protection as a compliance certificate.
Refer to Section 6.17 of the EP&A Act.

A compliance certificate may be issued by:
(a)  a certifier, or
(b)  a person of a class prescribed by the regulations as being authorised to issue a compliance certificate in relation to the matters to be certified.

Can a certifier accept a compliance certificate from an engineer who didn’t initially design the work?

Any appropriately-registered certifier can issue a compliance certificate under the EP&A Act. The legislation allows for the designing engineer to issue the certificate in recognition of the fact that certain types of work are highly specialised with fewer practitioners, and an alternate engineer might not be available.

Following a critical stage inspection undertaken can a compliance certificate be requested by the certifier for structural components e.g. frame, footing, wet seal from the builder, concreter installer? If so, can the certificate be relied on?

A compliance certificate issued under the EP&A Act can be relied on. The principal certifier may require the applicant to provide whatever documentary evidence is reasonably required to assess the compliance of the work against legislative requirements.

A certificate issued by a builder, concreter etc is not a compliance certificate under the EP&A Act and isn’t able to be relied on in the same manner by the principal certifier.

Is the above approach acceptable for works where an inspection is avoidably missed?

Certifiers are regularly confronted by missed critical stage inspections, often because the certifier was not notified to inspect the work before it was covered with concrete, plasterboard etc.

Usually, the certifier was not notified because of either:

  • ignorance: the builder, site manager, owner-builder or contractor didn’t realise the certifier had to inspect the work, or
  • poor communication: e.g. the builder thought the waterproofer was going to book the inspection.

Section 4.4.2 of the Practice Standard states that the works may need to be physically opened up for the certifier’s inspection. However, there is a process that is often followed instead, as follows:

For example, the steel reinforcement within a concrete slab was not inspected by the certifier (an avoidably missed inspection), but was inspected by the structural engineer, who issued a certificate/report attesting to its compliance with relevant standards.

Building work stops while the owner applies for a building information certificate from the council. The council assesses the slab and the engineer’s report, and issues the certificate. The certifier is advised of this and work restarts. (Alternatively, the certifier issues a modified CC, deleting reference to the slab. Then, work restarts.)

At completion, the certifier issues an OC for the work, excluding the concrete slab.

A certifier's role is not to ease the way to ensure an OC can be issued.

The two reasons given for the majority of missed inspections (ignorance and poor communication) are not considered to be unavoidable circumstances.

Certifiers have a role in being proactive in their communication with applicants and builders regarding critical stage inspections. This includes monitoring timeframes in a broad sense, to anticipate inspections and to stay in contact with the applicant and builder throughout the process.

A building information certificate is not a statement that the work meets BCA and other requirements (refer to s.6.25 of the EP&A Act). It's not a substitute for a certifier's assessment via inspection.

Compliance and enforcement

What is a certifier’s obligation in relation to unauthorised works that are on the building site but unrelated to the work covered by the consent?

Unauthorised work needs to be identified to the applicant.

What is to be done may depend on when it is identified by the certifier, e.g. unless identified at a critical stage inspection, certifiers are to issue a written direction notice.

A certifier's role is to explain why they won’t issue an OC, not to suggest or find solutions for the applicant.

If a certifier is uncomfortable acting as principal certifier for a development, based on compliance issues the certifier is unable to resolve, is there a legislative way to terminate the contract/role other than changing the principal certifier?

The certifier may simply refuse to issue the OC, having (presumably) advised the applicant as soon as they became aware of the unresolvable compliance issues.

Also, certifiers may have termination clauses in their contracts. The legislation doesn't regulate the termination of a certifier; rather, it regulates the replacement, and it would be the applicant's responsibility to appoint a new certifier.

The contract requirements in the Building and Development Certifiers Regulation are minimums only.

Does a certifier have to enforce a development consent condition that is unlawful? For example, an unlawful condition could be one that requires a compliance certificate to be obtained for works which do not ordinarily require a compliance certificate.

When assessing the consent conditions for the purposes of issuing a CC, the certifier would notice the unlawful condition, and advise the applicant to apply for a modification to the development consent under Section 4.55 of the EP&A Act with the council.

In there an email we have to send written directions notice to? If so, what is this email?

Certifiers only have to send a copy of a written direction to the council if the notice given in the direction for compliance has expired, and the non-compliance is still there.

There appears to be confusion whether a written directions notice is suitable for a non-compliance with the NCC. Is there guidance on this?

A non-compliance noticed outside of a critical stage inspection would be subject to a written directions notice. Certifiers should refer to the Department of Planning and Environment’s website which has a guide on written directions.

What is the appropriate enforcement action when council will not act regarding a compliance matter?

The answer will depend on the compliance issue and the enforcement options already attempted.

The EP&A legislation sets requirements for the issue of an OC. If all requirements are met, a certifier cannot refuse to issue it. Note, the Building and Development Certifiers legislation also requires the certifier’s fees to be paid before the certification work – in this case – issue of an OC, is carried out.

What if defects occur after the issue of the OC?

The OC is a point in time certificate. The certifier’s records are expected to demonstrate why the decision was made to issue the OC based on the evidence.

What are the options when dealing with abusive or threating clients?

Customer relations are a matter for certifiers to determine. Certifiers should at all times adhere to legislative requirements.

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