Privacy policy


NSW Fair Trading is committed to maintaining your privacy as required by the Privacy and Personal Information Protection Act 1998 (NSW) (‘the Act’).

Fair Trading will not collect any more information than is necessary for it to fulfil its functions, nor will it disclose your personal information to anyone without your consent unless legally permitted or required to do so or it suspects you may have used the website unlawfully.

Fair Trading will require anyone whom it engages to collect, store or use personal information for it to comply with the information protection principles of the Act.

Fair Trading does not have any responsibility for the privacy policies or practices of third party sites linked to the NSW Fair Trading website.

What information do we collect?

When you look at the pages of our websites, our computers automatically record information that identifies, for each page accessed:

  • the IP (Internet Protocol) address of the machine which has accessed it
  • your top-level domain name (for example .com, .gov, .au, .uk, etc.)
  • the address of your server
  • the date and time of your visit to the site
  • the pages accessed and documents downloaded
  • the previous site
  • the type of browser and operating system you have used.

We extract and publish aggregated information about usage patterns from this information.

No attempt is made to identify users or their browsing activities except, in the event of an investigation, where a law enforcement agency may lawfully inspect the service provider's logs.

Except in the circumstances as set out above, Fair Trading will not disclose or publish information, which identifies individual machines, or potentially identifies sub-groupings of addresses, without consent.

Fair Trading reserves the right to gather more extensive information than stated above in cases of any detected activity which is unauthorised and/or is or may be unlawful.

Feedback forms

We provide feedback forms on the website to allow users to provide valuable input into the future development of the site and to comment on the services we provide. Personal details are not mandatory fields in our forms. Users may provide personal details eg. an email address, for the purpose of receiving a reply to their feedback. Access to and use of this information is restricted to the management and approved staff of Fair Trading. We may publish aggregated information about feedback on the site, to the extent that it does not identify or cannot be used to identify individual users.

Email address collection


If you supply an email address we may collect it to keep in our records for the purpose of communicating with you.  Supplying the email address is voluntary but if you do not supply it, Fair Trading will not, of course, be able to communicate with you by email.

Licensees and authority holders

If you are a licensee or other authority holder under Fair Trading legislation and supply an email address, we may use it for the purpose of sending information to you relevant to the activities of the licence or authority category.

Email updates subscription services

We only send Email updates to people who have given consent (expressed or inferred) to receive it. Once you are on one of our mailing databases, you can easily unsubscribe. Each electronic correspondence provides clear instructions on how to unsubscribe. Please advise us if you wish to unsubscribe from more than one Email updates service.


Spam is 'unsolicited commercial electronic messaging'. As part of our commitment to maintaining your privacy, we do not condone or encourage spam.

In accordance with the Spam Act 2003, we will only send commercial electronic messages with the addressee's expressed or inferred consent to receive it. All messages will have clear and accurate information about Fair Trading as the sender and will have a functional unsubscribe facility. All requests to unsubscribe will be dealt with promptly.

Online registers

A person who seeks information from the online public registers kept by Fair Trading will be taken as undertaking to Fair Trading to use it only for a purpose relating to the purpose of the registers or the relevant Act eg the Home Building Act 1989; the Property, Stock and Business Agents Act 2002.

General policy might not apply to online transactions

In some cases, our website permits users to submit information or conduct transactions (eg. renewing a business name or changing registered business name details) for official government or legal purposes. Any specific privacy requirements that relate to these online transactions will be explained on the individual page.

Maintaining the policy

Due to the developing nature of privacy principles for online communication, this policy may be changed in light of new developments or issues that may arise from time to time.

Complaints concerning our privacy practice

All complaints will be dealt with promptly and confidentially. Complaints concerning our privacy practices and how your personal information is used may be made at any time by completing and submitting the Customer feedback form or writing to our Customer Feedback Unit at:
PO Box 972
Parramatta NSW
2124 Australia