National Indigenous Consumer Strategy

2017-2019 Action Plan: Taking action, gaining trust

The Legislative and Governance Forum on Consumer Affairs is responsible for the implementation of the National Indigenous Consumer Strategy and the 2017-2019 Action Plan 'Taking action, gaining trust'.

The Action Plan is an important initiative that recognises the need for change in the way consumer agencies go about their business with Indigenous consumers. The strategy provides a framework for agencies to share information and education materials, to collaborate in the enforcement of consumer rights and to co-ordinate research and policy development.

With other State, Territory and Commonwealth consumer agencies, NSW Fair Trading is committed to working co-operatively on the key consumer issues and priorities identified in the plan, which are:

  • Addressing key consumer issues for Indigenous communities:
    • trading practices
    • scam practices
    • housing
    • consumer directed care environments
    • motor vehicles
    • financial services
  • Building agency capacity specific to Indigenous consumer issues
  • Promoting the NICS Action Plan, priorities and activities, and broader Indigenous consumer issues

Progress in implementing the Strategy's Action Plan continues to be monitored, evaluated and reported on in consultation with the NICS Reference Group, which includes Indigenous non-government representatives and is chaired by the Australian Competition and Consumer Commission.

The NICS Reference Group will also develop and implement an annual project for each year of this current Action Plan.

Download the National Indigenous Consumer Strategy 2017-2019 Action Plan: 'Taking action, gaining trust'

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