Related links

Buying products

Learn about your rights and what to do if a product you purchased isn’t quite right.
Select a tile below to get started.

Buying services

Learn about your rights and what to do if a service you purchased isn’t quite right.
Select one of the tile below to get started.

Ways to shop and pay

Information on different ways you can pay for products and services.
Select one of the tiles below to get started.

Guarantees, contracts & warranties

Our laws guarantee your right to repairs, replacements and refunds. You have these guarantees even if you do not have a warranty. Select a tile below to get started

Repairs, replacements & refunds

When you’re entitled to a repair, replacement or refund.

Product & service safety

Every day in NSW, people are admitted to hospital with injuries caused by items purchased for use in and around the home. Select a tile below to get started.

Pricing

Information on the different types of pricing, and what to do if you have a problem

Scams and cybercrime

Types of scams and cybercrime, how to report them, getting help and tips to stay safe.

Advertising

Advertising is an effective way to attract customers, but the law says advertising must be truthful and easy to understand. Click on a tile below to get started.

Renting

Buying & selling property

Building & renovating

Loose-fill asbestos insulation

Property professionals

Retirement villages

Strata and community living

Fire safety and external wall cladding

Strata building bond and inspections scheme

Licensing & qualifications

Construction & trade essentials

Business essentials

Buying products

Buying services

Ways to shop and pay

Guarantees, contracts & warranties

Repairs, replacements & refunds

Product & service safety

Pricing

Scams and cybercrime

Advertising

Buying & selling a car

Repairs & maintenance

Vehicle certificates & regulations

Motor vehicle links & contacts

Associations

Co-operatives

Starting a charity

Charitable purpose

Intention to fundraise

Fundraising controls

Art unions

Housie and bingo

Lotteries

Sweeps and calcuttas

Trade promotions

Promotional raffles