You can easily provide us with your feedback by using the 'Your Feedback' tool that appears on the right-hand side of this page. This tool provides a simple and efficient way to lodge a compliment or complaint about our services or a suggestion on how they can be improved.

Other options are:

  • Call the Fair Trading Contact Centre on 13 32 20
    Non-English speaking customers can get help through the Translating and Interpreter Service (TIS) on 131 450Customers who are hearing impaired can contact us through the National Relay Service on TTY (Teletypewriter phone) on 1300 723 404
  • Through our social media platforms (although we will likely ask you to take the complaint offline so that we can better assist you)
  • Write to:
    Customer Feedback Manager
    NSW Fair Trading
    PO Box 972
    Parramatta NSW 2124

Our Feedback is managed in accordance with the NSW Government Department of Finance, Services & Innovation's Policy which is modelled on the NSW Ombudsman’s guidelines for complaint handling.

You will receive acknowledgement of your written feedback within 2 business days. Depending on the nature of the feedback, we may resolve your issue during this initial contact.

If your feedback is a complaint about our services that is not resolved at this initial contact we will consider your feedback and the issues raised and a representative from that unit will be in contact within 20 days to advise you:

  • the outcome of the complaint and any action we took
  • the reason/s for our decision
  • the remedy or resolution/s that we have proposed or put in place

If you are not satisfied with our response, you can contact:

Commissioner for Fair Trading

PO Box 972
Parramatta NSW 2124

If you are still unsatisfied with the response received you can then contact:

NSW Ombudsman

Level 24
580 George Street
Sydney NSW 2000
Tel: 9286 1000

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