Feedback from our customers plays an important role in reviewing and improving our services. If you have a complaint about our service, please contact us so that appropriate action can be taken and we can learn from your experience.
How to provide feedback or make a complaint about Fair Trading services
- Call us on 13 32 20
- Write to us at:
Customer Feedback Manager
NSW Fair Trading
PO Box 972
Parramatta NSW 2124 - Aboriginal enquiry service
Freecall: 1800 500 330 (and ask to speak with an Aboriginal person, if you wish) - Language assistance
Telephone: 13 14 50 and ask for an interpreter in your language. - Hearing or speech impairment
You can contact us through the National Relay Service
Our complaint and feedback policy
Our complaint and feedback policy is modelled on the NSW Ombudsman’s guidelines for complaint handling.
You will receive acknowledgement of your written feedback within 2 business days.
If your feedback is a matter about our services you feel are unsatisfactory, we will consider your feedback and a representative from that unit will be in contact within 20 days to advise you:
- the outcome of the issue raised and any action we took
- the reason/s for our decision
- the remedy or resolution/s that we have proposed or put in place
As an agency of the Department of Customer Service (DCS), Fair Trading adopts the DCS Complaint Handling Policy as its own. If you are unhappy with the way we have treated you, we provide a system to make sure your complaint is handled quickly and courteously. Go to the DCS complaints page or phone 13 32 20 for more information.
If you are not satisfied with our response, you can contact:
Commissioner for Fair Trading
PO Box 972
Parramatta NSW 2124
If you are still unsatisfied with the response, you can contact:
NSW Ombudsman
Level 24
580 George Street
Sydney NSW 2000
Tel: 9286 1000