Association enquiries and complaints

IMPORTANT: In the current COVID-19 circumstances, associations no longer have to apply for extensions of time to hold their 2020 annual general meetings or submit annual summaries of financial affairs. Associations may conduct their AGM when restrictions are lifted or present 2020 financial information to members at the 2021 AGM.

Until 25 March 2021, associations may conduct committee meetings and general meetings using technology and pass ordinary and special resolutions by either postal or electronic ballot even if this isn’t stipulated in their constitutions. Members must still have an opportunity to participate in meetings using technology.

More COVID-19-related information.

Make an enquiry

Make a complaint

Making a complaint about an incorporated association

Before making a complaint about an incorporated association try to resolve it by speaking directly with the association.

Fair Trading’s powers

Fair Trading’s authority is limited to matters stipulated in the Associations Incorporation Act 2009 (the Act).

Generally, Fair Trading will only act on concerns where:

  • there is a serious risk to public trust and confidence in the sector, AND
  • the concerns relate to an association’s compliance with the requirements of the Act

Fair Trading does not have the power to review or investigate every complaint particularly where it falls outside Fair Trading jurisdiction in administering the Act.

Before proceeding with lodging a complaint please read the Making a complaint about an incorporated association fact sheet (PDF, 147.27 KB).

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