It’s no longer a requirement for an employment placement service to be licensed, however, an employment placement service must comply with the Fair Trading Act 1987 and the Australian Consumer Law. In particular:
- an employment placement service must not charge a job seeker a fee for the purpose of finding the job seeker employment; and
- an employment placement service must not engage in misleading or deceptive conduct (such as advertising a position as being available when the agency knows no such position exists or knowingly giving misleading information to a job seeker about the nature of a position).
If a job seeker believes that an employment placement service has acted inappropriately, the job seeker may contact NSW Fair Trading for information on possible action that may be taken.
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