Petrol

FuelCheck  

FuelCheck is a free online tool and mobile app providing NSW motorists with real-time information on fuel prices.

FuelCheck helps you find the cheapest fuel in your local area or in any suburb or town in NSW. You can get directions to any service station and search for the closest and cheapest offering of any particular fuel type. The app version of FuelCheck lets you nominate your favourite station and receive alerts when your preferred fuel drops. The My Trip feature helps you locate the cheapest fuel along the route of your frequent or longer journeys.

Download the FuelCheck app for Android from the Google Play Store

Download the FuelCheck app for iOS from iTunes

Go to our frequently asked questions for more information on FuelCheck.

Ethanol-blended petrol

Ethanol, also known as ethyl alcohol, is a clear liquid fermented from sugar or other crops, such as grain. It can be used directly as a fuel or blended with gasoline. Since 1 July 2003, the level of ethanol in petrol has been capped at 10 percent, under the Commonwealth Fuel Quality Standards Act.

At the wholesale level, the minimum ethanol content requirement for the total volume of petrol sold in NSW is 6 percent. This is prescribed in the Biofuel Act 2007.

Go to the E10 Fuel for Thought website for more information about ethanol-blended petrol (E10).

Misleading discount fuel schemes

Discount fuel schemes offer cash rebates when you purchase fuel. Some schemes require membership and others require the consumer to meet certain terms and conditions to be eligible for the reduce price.

NSW Fair Trading is currently investigating misleading and deceptive fuel discount schemes at NSW petrol outlets and service stations. If you think you’ve been misled by unreasonable or undisclosed conditions attached to a fuel discount offer, we’d like to hear about your experience. Our investigations rely on people who have witnessed illegal conduct, providing a written statement and then attending Court. For that reason, we are not accepting anonymous information.

Report misleading petrol advertising

To report misleading or deceptive discount fuel schemes, lodge a complaint with NSW Fair Trading. Please note, we are not investigating the price of fuel or changes in the price of fuel.

Fuel quality

The quality of automotive fuel in Australia is regulated by the Fuel Quality Standards Act 2000 that places an obligation on the fuel industry, including fuel suppliers, to supply you with fuel that meets strict environmental requirements.

Go to the fuel quality pages on the Department of Environment and Energy website for more information on fuel quality standards.

Water in petrol

Water is present in most fuel storage tanks. The tanks and pumping system are designed to take the petrol from the top of the tank so the water does not enter individual motor vehicle petrol tanks. Normally, fuel companies will test whether water is in the petrol. Contact Fair Trading on 13 32 20 if you have concerns about possible water in fuel.

Adulterated or contaminated fuel

Adulterated fuel is a petroleum product such as petrol and diesel that has been added to or manufactured using other hydrocarbon products such as heating oil or white spirit. Adulterated fuel is illegal and can cause considerable problems and damage to engines.

There are also significant safety concerns as the adulterated fuel often has a lower flash point than the normal product. Reports on adulterated fuel can be made to the Department of the Environment and Energy through their online complaint form or call 1800 803 772 and ask for the 'fuel quality complaints'.

Please note: The Department of Environment and Energy cannot assist consumers with claims for compensation from suppliers. Consumers who want compensation should lodge a complaint with NSW Fair Trading.

Prices

The price of petrol is not directly regulated in Australia but is determined by market forces. The Commonwealth Competition and Consumer Act 2010 prohibits anti-competitive behaviour, such as price fixing, by any industry. If you have any information on petrol price fixing, contact the Australian Competition and Consumer Commission on 1300 302 502 or email petrol.monitoring@accc.gov.au.

Petrol price signs

All NSW petrol station operators are required to display price signs. These signs must:

  • be positioned and lit so that any price it displays can be readily seen by motorists approaching the petrol station when the station is open, and
  • display the standard retail price - that is, the price available to anyone, without discounts or other special offers, expressed as the price per litre.

A sign can contain information about a discount or special offer (for example, "save 4 cents per litre"), as long as the actual price displayed is the price available to all customers. Service station operators do not have to display signs if it’s inconsistent with local council planning restrictions.

The requirements for fuel price signs in NSW came into effect on 1 September 2013 with further changes on 1 January 2017. Service stations are required to have a fuel price sign (or signs) which:

  • displays the price of all fuels (for a service station that sells up to four fuels)
  • displays the prices of at least four fuels (for a service station that sells more than four fuels).

The fuel prices displayed must include the price of E10, LPG and diesel, if these are sold, to make up the minimum of four fuel prices. As of 1 January 2017, the previous requirement to display top selling fuels no longer applies.

Service stations can display the prices in any order and are also required to display the octane rating (or Research Octane Number) of E10, regular and premium unleaded petrol at the pump.

Go to our frequently asked questions for more information on petrol price signs.

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