Product recalls

Products are recalled if they are unsafe or likely to cause injury through use or misuse.  Many suppliers voluntarily initiate their own recalls after they become aware that one or more of their products present a safety risk. Voluntary product recalls might also be negotiated by Fair Trading or other regulators.

Under Australian Consumer Law (ACL), suppliers need to let the Commonwealth Minister responsible for competition and consumer policy know within two days of starting a voluntary recall action. Notifications about voluntary recalls can be submitted via the recalls section of the Product Safety Australia website, where suppliers can also get guidance about how to conduct a recall.

Under some circumstances, the NSW Minister for Innovation and Better Regulation can issue a compulsory recall notice to NSW consumers and suppliers, and the Commonwealth Minister responsible for competition and consumer policy can do the same Australia-wide. If a death or serious injury or illness has been associated with a product, suppliers also need to lodge a mandatory report with the ACCC via the Product Safety Australia website.

Go to the recalls section on the Product Safety Australia website for a list of recalls across Australia, and for information about conducting a recall.

If you become aware of an unsafe situation or item, whether or not anyone has been injured, you should alert the supplier about the issue. You can also report it by lodging a complaint on our website or via the Product Safety Australia website.

 
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