Certifier portal

How the portal works

We are soon launching a new online tool to make it faster and easier for certifiers to:

  • submit renewals, variations of conditions, mutual recognition and new applications, including upload of supporting documents
  • pay registration fees by credit or debit card
  • check the status of applications
  • amend contact details at any time.

What this means for certifiers

  • The portal will replace the current application email process
  • The current email process will only be available until 28 February 2021 after which we will no longer accept email applications or EFT payments
  • Each certifier will need to register to use the portal
  • Fees will need to be paid separately for each application and bulk payment of fees won’t be accepted
  • Payments for online applications must only be made with a credit or debit card
  • Applications can’t be submitted through the portal unless all mandatory supporting documents are attached.

Accessing the portal

  • We’ll soon be sending you more information to help you register
  • Registration will be staged in groups of certifiers based on registration expiry date
  • Certifiers with registration due for renewal in December 2020 and January 2021 will be the first group to register.


  • If your registration is due for renewal in November 2020 the current process still applies. You should email your renewal application to certifierregistration@customerservice.nsw.gov.au and pay the fee by electronic funds transfer before your current certificate of registration expires
  • If your registration expires in December 2020 and you haven’t received an email on how to register, please check your junk mail folder
  • If you have technical issues and can’t register, submit your renewal application by email to certifierregistration@customerservice.nsw.gov.au

Tip: Make sure you submit a renewal application and pay the fee before your certificate of registration expires.

How to get help

Email certifierregistration@customerservice.nsw.gov.au

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