Ageing, Disability and Home Care (Family & Community Services)
Information on assistance for older people.
Tel. 9377 6000
Australian Competition and Consumer Commission (ACCC)
Tel. 1300 302 502
Australian Direct Marketing Association (ADMA)
Ask ADMA to help reduce direct marketing mail and phone calls directed at the deceased.
Tel. 9277 5400
Australian Funeral Directors Association
Locate a funeral director near you.
Tel. (03) 9859 9966 or 1300 888 188
Australian Organ Donor Register
Register for or against organ and tissue donation.
Tel. 1800 777 203
Australian Prudential Regulation Authority
Tel. 1300 131 060
Australian Quarantine and Inspection Service (AQIS)
(AQIS is part of the Commonwealth Department of Agriculture, Fisheries and Forestry.)
Australian War Graves
Information on eligibility for an official commemorative plaque or grave.
Tel. 1800 026 185 ask for War Graves or 6289 6544
Tel: (02) 9339 8000
Births, Deaths and Marriages (NSW Registry of)
Information on registration of deaths. Check to see if a will is registered.
Tel. 1300 655 236
Ask for a bereavement payment or seek assistance for dependents with no immediate financial support after the death of a loved one.
Tel. 13 23 00
Cemeteries and Crematoria Association of NSW
Access an index of member cemeteries and crematorium and information about the funeral process, including frequently asked questions.
Tel. 9264 2000
Combined Pensioners and Superannuants Association of NSW
Information for pensioners of all ages, superannuants and low-income retirees.
Tel. 9281 3588 or 1800 451 488
Community Legal Centres NSW
Locate a community legal centre near you (if you cannot afford a solicitor).
Tel. 9212 7333
(Community Legal Centres are independent, non-profit organisations that provide free legal information to help you understand and protect your legal rights.)
Environment, Water, Heritage and the Arts (Department of)
Apply for a permit to conduct a burial at sea.
Tel. 6274 1111
Fair Trading (NSW)
For advice/assistance regarding a dispute with a funeral director or fund.
Tel. 13 32 20
Find out whether a funeral fund is registered.
Tel. 1800 502 042
Lodge a complaint
Financial Ombudsman Service
Free advice and assistance in resolving complaints relating to members of the financial services industry, including those offering life insurance, superannuation and financial or investment products.
Tel. 1800 367 287
Funeral Directors’ Association of New South Wales
Locate an Australian owned and operated funeral firm near you.
Tel. 1800 613 913
Funeral Industry Special Interest Group
Locate an independent funeral director near you.
Tel. 9844 5621
Information about decisions on guardianships.
Tel. 9556 7600 or 1800 463 928
Health (NSW Department of)
Get a list of medical referees who are able to sign cremation certificates and contact details of your local public health unit.
Tel. 9391 9000
Law Society of NSW
Find a lawyer with experience in probate and estate administration.
Tel. 9926 0333
Find legal information and assistance services to help with your legal issues.
Tel. 1300 888 529
Legal Aid NSW
Free legal advice and assistance (means tested).
Tel. 9219 5000
Access 24-hour telephone counselling and referrals for a wide range of issues including depression, grief and loss.
Tel. 13 11 14
National Association for Loss and Grief (NSW)
Information on grief counselling services or support groups.
Tel. 02 6882 9222
National Funeral Directors’ Association (The)
Tel. 07 3801 2272
NSW Civil and Administrative Tribunal (NCAT)
Apply for resolution of a dispute with a funeral director.
Tel. 1300 006 228
NSW Government ‘Life Events’ website
General information about death and bereavement.
Public Guardian (Office of the)
Information on powers of attorney and guardianship.
Tel. 8688 2650 or 1800 451 510
Seniors Information Service
Information on a broad range of information and services for seniors.
Tel. 13 12 44
SIDS and Kids
Access 24-hour telephone support following the sudden death of a child during pregnancy, birth or infancy.
Tel. 9818 8400 or 1800 651 186
State Coroner (NSW Office of)
Access to coronial information and support programs.
Tel. 8584 7777
Coroner's Court Lawlink website
Trustee and Guardian (NSW)
Information about whether a will has been made with the Public Trustee, having a will made free of charge or handing over an executor role.
Tel. 1300 364 103
Trustee Corporations Association of Australia
Locate a will drawn up by a current or former trustee corporation.
Tel. 9299 3022
Veterans’ Affairs (Dept of)
Financial assistance for the funeral of a returned service person.
Tel. 13 32 54 or 9213 7900 or 1800 555 254
Free counselling, support and compensation (subject to conditions), if you are an immediate family member of a homicide victim.
Tel. 8688 5511 or 1800 633 063 (Victim Support line 24-hour/7days)